Complex Care Needs - What ever you Health Care needs we have over 35 years experience in caring for people just like you 

Customers receiving complex care have substantial and ongoing healthcare needs. These can be the result of chronic illness, disabilities or following hospital treatment. Complex care is sometimes referred to as long-term care or continuing care. Here at City Care we can tailor make you plan of care to suit you as an individual 

At City Care we recognise that chronic conditions and ongoing health care needs play havoc on normal life. We aim to support people with all complex care needs to live a full and independent life. 


We take this support very seriously offering services that include live in carers to provide continuity and day to day help. Thus giving the individual fulfilment and choice in how they live their lives.

We will work alongside you, family members and other professionals to ensure a person centred care package is in place which will promote individual outcomes and ensure aspirations are met. 

We at City Care look to achieve personal growth now and for the future, giving each individual the strongest voice with regards to decision making and lifestyle choices. We have great examples of person centred packages where we have achieved growth with individuals. With our help and support we have developed a better quality of life and have we have supported individuals to return back into the  community.

We understand the difficulties that people with complex care needs may face and barriers that we need to overcome. We are here to support and will gain an in depth understanding to help a person to achieve their goals.

We recognise that the emotional needs of another person require a greater insight than just being aware of their basic physical needs. This is demonstrated within our person centred care packages. 

We assist in all aspects of personal care i.e. getting up, washed and dressed for the day. This can range from half hour visits to 24 hour care packages 

We assist individuals to take part in activities, outings, visiting friends and family and attending appointments, classes and clubs within the community.

We offer domestic support around the home, including assisting if you wish to do this yourself. 

A complete package of support is available includibng: Assistance with correspondence, writing letters, paying bills, using the internet etc

We offer relief support for full time carers and family members.

We offer 24 hours support and live in services

Our specialist teams are trained to a high standard in areas of complex care needs and we have worked hard to develop these teams to meet individual needs.

For further information call our team today on 0191 548 6503. If there is a service you require that we haven’t mentioned please do not hesitate to call us and we will look to develop a personalized plan for you